OpenStockRefund Policy
Last updated: January 18, 2026
Important: Due to the digital nature of products sold on OpenStock, most sales are final. Please read this policy carefully before making a purchase.
1. General Policy
Due to the digital nature of the products sold on OpenStock, all sales are generally considered final and non-refundable once the product has been delivered or accessed. We enable creators to sell license keys, files, and digital services, which cannot be "returned" in the traditional sense.
2. Exceptions
Exceptions to this policy may be made under specific circumstances:
Technical Defects
The product key or file is technically defective or invalid.
Misleading Description
The product description was materially misleading.
Non-Delivery
The product was not delivered due to a system error.
Note: Individual sellers on OpenStock may have their own refund policies which supersede this general policy. Please check the specific store's terms before purchasing.
3. Requesting a Refund
Contact the Seller
First, reach out to the seller directly through their store page or support channels.
Contact OpenStock Support
If you're unable to resolve the issue with the seller, contact OpenStock support for mediation.
4. Dispute Resolution
OpenStock reserves the right to make the final decision on all refund requests when mediating between buyers and sellers.
Warning: Fraudulent chargebacks or disputes will result in the immediate termination of your account and a permanent ban from the platform.
5. Contact Us
For further questions regarding refunds, please contact our support team at support@openstock.io